Palavi Library
These Terms & Conditions ("Terms") govern your access to and use of Palavi Library (the "Service", "we", "us", "our"), an online library application offered by Palavi Mobile Library that lets members read digital books and rent physical books for home delivery. By creating an account, or by accessing or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service.
If you access the Service on behalf of a minor or a person otherwise unable to enter into a binding agreement, you confirm that you are legally authorized to do so and accept these Terms on their behalf.
To use most features of the Service you must create an account with a valid email address and phone number. When registering, you agree to:
You are responsible for all activity that occurs under your account, whether or not you personally performed it, except where that activity results from our own fault.
You must be capable of entering into a legally binding agreement to create an account. The Service enforces single-device login by default, meaning signing in on a new device may end an active session elsewhere. You agree to:
You may request permanent deletion of your account and associated personal data at any time from your profile settings, subject to the retention needs described in our Privacy Policy.
The Service currently offers:
Not every feature is available to every account - availability depends on your subscription plan, the specific book, and your account status. We may add, change, or discontinue individual features as described in Section 18.
Subscription plans, and where applicable a refundable security deposit for physical book rentals, are paid through our payment gateway. Prices are shown in Indian Rupees (₹) and, where applicable, are inclusive of GST at the prevailing rate. By making a payment you confirm that you are authorized to use the selected payment method.
We do not guarantee any specific refund outcome beyond what is expressly stated at the time of a transaction or required by applicable law. Refund and cancellation requests are reviewed on a case-by-case basis by our support team.
You can raise a support ticket (categorized by topic and priority) or start a live chat conversation with our support team from within the app. Support conversations may be handled by any authorized staff member with permission to manage support, and are used solely to assist you with your account, orders, or use of the Service. See our Privacy Policy for how support conversations are stored and who can see them.
When communicating with our staff through tickets, chat, or any other channel, you agree not to:
Our staff are expected to treat you professionally and respectfully in return, and to only access account information they need to resolve your request, consistent with their role-based permissions.
Book reviews, ratings, forum posts and replies, and any other content you submit ("User Content") remain yours, but by posting it you grant us a non-exclusive, royalty-free license to display, moderate, and distribute it within the Service. Reviews are moderated before appearing publicly. You are solely responsible for the content you post and confirm you have the right to share it.
You agree not to:
We may suspend, restrict, or terminate your account if we reasonably believe you have violated these Terms, misused the Service, engaged in fraudulent activity, or if required to do so by law. Where practical, we will attempt to notify you of the reason. You may also close your own account at any time through your profile settings. Termination does not relieve you of any payment obligations already incurred.
The Service is operated and administered by Palavi Mobile Library and its authorized staff, who hold different administrative roles and permission levels (for example, catalog management, member support, or delivery coordination). Staff only have access to the account information and tools necessary for their assigned role.
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free access. The Service may occasionally be unavailable for scheduled maintenance, updates, or reasons outside our reasonable control. We will try to keep planned downtime brief and, where practical, communicated in advance.
By using the Service you consent to receive electronic communications from us, including in-app notifications and, where applicable, emails or SMS related to your account, orders, subscriptions, support requests, and important service announcements. You can manage certain notification preferences from your account settings, though some account-critical communications cannot be turned off.
The Service's software, design, branding, and any original content we create belong to Palavi Mobile Library or our licensors. Books made available through the Service remain the property of their respective authors/publishers and are licensed to us or made available under arrangements with them; your access is a limited right to read them within the Service, not a transfer of ownership or a right to redistribute them.
We use trusted third-party providers to operate parts of the Service, including a payment gateway to process transactions and an email delivery provider to send account-related emails. Your use of those providers' services, where applicable, is also subject to their own terms and privacy policies.
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any book content will be free of errors.
To the fullest extent permitted by applicable law, Palavi Mobile Library and its staff will not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you actually paid us in the twelve (12) months preceding the claim, except where a higher limit is required by law.
We may add, modify, or remove features, plans, or content at any time to improve or maintain the Service. We will make reasonable efforts to communicate material changes that affect your existing subscription or rentals.
We may update these Terms from time to time. When we publish a new version, the version number and effective date above will change, and you will be asked to review and accept the new version the next time you use the Service - your previous acceptance record is kept, never deleted, so there is always a history of which version you agreed to and when.
These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Solapur, Maharashtra, unless a different resolution process is required by applicable law.
Questions about these Terms can be sent to palavimobileliabrary@gmail.com, or raised through Support Tickets / Chat with Support inside the app once you're logged in.
Palavi Mobile Library (Reg. No. 002907-MAH/012)
Survey No. 346, Nagoba Chowk, Barshi Tulajapur Road, Rui Gaudgaon, Tal. Barshi, Dist. Solapur, Maharashtra, 413406